Tourodo, travel systems, organisational knowledge, knowledge base, accountancy, accounts, finance director roles, financial software

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Bespoke help systems

Ever wanted to build own company knowledge base?

As a side activity of software development, we are required to make on-line help
systems and electronic manuals.
We use what is known as a help compiler which compiles HTML pages, indexes and content
trees into one compiled (.CHM) file which can be shared by 100's of people across a network.

This file is driven by Windowstm to produce a browser style help system with excellent functionality like the help in Excel or Word.
It's a bit like a compiled website with Windowstm Explorer navigation.
[Sample knowledge base]

Help system

Advantages

Case study - Lastminute.com

Lastminute.com uses ORACLE for its accounting system.The AP function requires a complex set-up procedure for new AP supplier accounts across the globe.

Oracle

We built a dedicated help system including flowcharts with hotspots, ORACLE AP screenshots to train new and existing accounts staff. The content dealt with every step of data entry to ensure that the correct parameters and choices in ORACLE AP were made.

Oracle

This resulted in an increase in efficiency, consistency and quality of data input.

Case study - Rapiscan Systems

Rapiscan systems required a help system to describe all the procedures associated with its NAVISION accounting system. This covered GL, AP, AR and stock. Web pages were constructed to show all the processes required to handle detailed tasks within each main ledger. For example:- Foreign currency conversion and month-end procedure with the GL module.

Navision

This has now resulted in increased staff knowledge and efficiency with regard to NAVISION and reduced processing mistakes.

Navision

How will it help me?

Everyone in your organisation will be able to access relevant information, no matter where it resides. Knowledge management will create competitive advantage and add value to your business. Many companies have vital knowledge resting with one individual and do little to make the knowledge more generally available. Many companies are unaware of their own knowledge base and knowledge is often lost when employees leave.

Knowledge

Let us organise access to networked information resources and intellectual capital. Identify, manage and share all of an enterprise's information assets. Personal knowledge becomes corporate knowledge.

Explicit knowledge

Formal and systematic. It is easily communicated and shared.

Implicit/tacit knowledge

Unrecorded and unarticulated. It is experience resident in individual workers.