Bespoke help systems
- Capture and reuse organisational knowledge
- Dynamic communication for employees
- Reach large distributed audiences instantly
- Share knowledge within your organisation
- Leverage corporate knowledge with knowledge management (KM)
Ever wanted to build own company knowledge base?
As a side activity of software development, we are required to make on-line help
systems and electronic manuals.
We use what is known as a help compiler which compiles HTML pages, indexes and content
trees into one compiled (.CHM) file which can be shared by 100's of people across a network.
This file is driven by Windowstm
to produce a browser style help system with excellent
functionality like the help in Excel or Word.
It's a bit like a compiled website with Windowstm
[Sample knowledge base]
- Use for your own company procedures
- Use for presentations
- Place on a network server to disseminate knowledge
- Can include .JPG's, .GIF's, .BMP's, weblinks and other hyperlinks
- Information on your desktop
- No more dusty manuals and ring binders
- Print a selected page or pages
- Search and find
Case study - Lastminute.com
Lastminute.com uses ORACLE for its accounting system.The AP function requires a complex set-up
procedure for new AP supplier accounts across the globe.
We built a dedicated help system including flowcharts with hotspots, ORACLE AP screenshots
to train new and existing accounts staff. The content dealt with every step of data entry to
ensure that the correct parameters and choices in ORACLE AP were made.
This resulted in an increase in efficiency, consistency and quality of data input.
Case study - Rapiscan Systems
Rapiscan systems required a help system to describe all the procedures associated with its
NAVISION accounting system.
This covered GL, AP, AR and stock. Web pages were constructed to show all the processes
required to handle detailed tasks within each main ledger.
For example:- Foreign currency conversion and month-end procedure with the GL module.
This has now resulted in increased staff knowledge and efficiency with regard to NAVISION
and reduced processing mistakes.
How will it help me?
Everyone in your organisation will be able to access relevant information, no matter where it resides.
Knowledge management will create competitive advantage and add value to your business.
Many companies have vital knowledge resting with one individual and do little to make the knowledge
more generally available. Many companies are unaware of their own knowledge base and knowledge is
often lost when employees leave.
Let us organise access to networked information resources and intellectual capital.
Identify, manage and share all of an enterprise's information assets.
Personal knowledge becomes corporate knowledge.
Formal and systematic. It is easily communicated and shared.
Unrecorded and unarticulated. It is experience resident in individual workers.